Communication is the lifeline for any organization. It is a vital part of an organizational set-up. There are two main categories of communication i-e internal and external. It means both within an organization and outside an organization. The smooth flow of communication at both levels is significant for the smooth running of the organization. If there is a flaw in communication at any level, then it’s not a good omen for the organization. There may be certain reasons which the professionals and managers may face in their professional life. Some of these factors are discussing below.
First
One of the reasons why professionals face communication problems is a lack of command over the language of communication i-e English language which is now a common medium of communication. Due to a lack of proficiency, employees are not able to write letters, memos, reports, etc. These things are part of day to day routine of organizational work.
This shortcoming is the result of the fact that during their study, students who become professionals later on, mostly focus on core or main subjects of the field of study i-e business, engineering or medical, etc. They don’t pay proper attention to communication skills and language learning. That is why they face written communication problems in their professional life.
Second
Secondly, professionals are not aware of communication skills. They just follow a set pattern of writing letters, reports, etc which is available. They try to work on copy-paste patterns and they don’t write on their own.
There are some other reasons due to which professionals face communication problems.
Other Major Issue
The diversity of an organizational structure also results in communication problems for the professionals. A large organizational structure involving people from multiple cultures and countries faces communication problems. People from different cultures speaking different languages work in the same organization. For effective communication, there is some common medium language of communication. If not, then there is a likelihood of communication problems.
Also, the size of the organization and level of employee education, determine how communication goes on. Mostly lower-level employees especially the labor class is poorly educated. For communication with them, the professionals need to talk or write to them in layman’s language. Another level of employees who have a medium level of education, they are to be communicated accordingly. Such types of things are the cause of communication problems in large organizations.
Top-down communication and bottom-up communication will be smooth only when both levels communicate with each other accordingly. Especially, top-down communication must be made in keeping in view employees’ level and cultural factors.
Also, passive listening is simply hearing what the other person has to say without truly understanding it or empathizing. Often, you will see someone talking, replying, and interrupting other people instead of truly listening to what others have to say. When people fail to listen, they are unable to truly comprehend the message which is relaying. This then leads to misunderstandings and friction which could then deter the workforce from being creative and productive.
One of the Common Issue
Before beginning a chat or interaction with content writing services | content writers PK, make sure to stress the importance of active listening. Tell your staff members how inattention and passive listening can prevent them from learning about the different points of views and ideas that are present in the workplace. Role model and set a good example by being an active listener yourself.
Poorly written communication creates communication problems. You may opt for different communication tools to get your point across such as corporate desktop wallpaper software, newsletters, and memos; however, if your materials are poorly written, your messages might cause confusion and frustration amongst your staff members. Make sure to always proofread your copy before sending it. You may also opt to ask a colleague to look through your work to help pinpoint any mistakes or typos.
Negative attitudes interfere with the communication process in the workplace. In some cases, two employees may dislike one another or distrust each other, creating a wall between the two when they try to communicate. Other employees simply take an indifferent attitude toward work in general, causing them to not care about what is saying during normal workplace communication. Last but not least is the factor of privacy. In this age of fast-growing communication technology, it is difficult to keep the information private. Mostly the professional fear that their communication within an organization may be leaked out to the competitors who may use it for their own purposes. Or maybe their communication documents get to manipulate and use for adverse purposes. This is also a real concern for professionals.